Analyzing the obstacles in usage of e-Government web-portal by the citizens of Kazakhstan

Abstract

Kazakhstan tries to develop its own e-government project in a westernized format. One of the main creations is implementation of an electronic government web-portal (e.gov.kz). It has made success in providing public services and documents from the government’s perception. But has it been really successful? In this paper we discuss and analyze the challenges and obstacles that the citizens of Kazakhstan come across when trying to utilize the services provided by the web- portal.